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Annual Meeting


Troubleshooting 

GotoWebinar | Remote Simultaneous Interpretation

Troubleshooting GoToWebinar (GTW)

We have included some information and links to assist you with troubleshooting commons audio issues when connecting to GoToWebinar Meetings.

       

  • Make sure you have Computer audio mode selected in GoToWebinar. If you want to connect with your computer mic and speakers, then you need to make sure GoToWebinar is set to the right mode. See Connect to Audio using the Internet (Mic and Speakers) to learn how to select Computer audio.

  • Try a USB headset. Built-in microphones on your computer or webcam can pick up other noise and cause an echo. We recommend a using USB headset plugged into your computer or headphones with a mic included plugged into your mobile device.

  • Unplug and replug in your mic. Try unplugging your headset or standalone microphone from the computer or device and then replugging it back in. If possible, try using a different USB port.

  • Move the microphone (if using a standalone one). If you are using a standalone microphone (i.e., not the built-in one on your computer or a headset), try moving it further away from your mouth. Also be sure to move any hand-held electronic devices (such as an iPhone) away from your mic and speakers, as this can cause feedback. 

  • Lower the volume of your built-in speakers. The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up, which could cause an echo.

  • Check for sources of background noise. There could be something in your environment that is causing the unwanted noise, such as a fan blowing directly into your microphone or other voices if you are in a public area. If you cannot move away from these sources of noise, then mute yourself when you aren't speaking.

  • Mute the microphone when you aren't speaking. If you weren't able to resolve your feedback issues, then try muting yourself when you aren't speaking to avoid having the unwanted noise disrupt the session.

Poor network performance, lack of memory or high CPU usage often causes the audio quality to drop, become delayed or sound robotic.

  • Try closing all applications you aren't using to free up some bandwidth.
  • If you're using a dial-up Internet connection with VoIP, it may cause poor performance. For optimum performance when using VoIP, we recommend using a broadband Internet connection.
  • Try running the GoToMeeting Connection Wizard to troubleshoot connection issues.
  • If the problem persists, try switching to Dial-in Audio connection instead.

Troubleshooting Remote Simultaneous Interpretation Interprefy App

  • If you are experiencing issues connecting to the Interprefy app, try closing and relaunching the app on your mobile device.
  • If connection persist, try restarting your mobile device and relaunching the app.
  • Ensure that you have entered the Event Token correctly.

If you have any questions, please contact our team and we would be happy to assist you.